Maintenance Release 2.0.4

Fixed

  • error when supervisor attempted to view an activity with uploads
  • permissions issue when HOS/DA/Reviewer tried to view attachments on an activity
  • error when editing portfolio details
  • do not allow sending of expired nominations
  • issue where manage tags screen was not displaying all of a user's custom tags
  • error viewing old supervisor report forms
  • error when updating a MSF if no fields were submitted
  • only show an activity once in competency coverage if it has been mapped both directly & via the PDP
  • issue where new folder start_date would always revert to current date
  • issue where a cached blank form would show the wrong proforma
  • issue where cohort means did not include most recent data
  • issue during setup where the portfolio type could not be set
  • issue when a form could not be saved due to an error, some fields would sometimes revert to empty
  • issue where curriculum coverage would sometimes show activities that have been deleted
  • issue where the names of reports linked to ARCP outcome forms was not displaying correctly
  • issue where the names of reports in the 'recently viewed' panel was not showing
  • issue where the GMC number was not pre-filling automatically on certain forms
  • issue where followup WPBA/review would not correctly link if mandatory fields were not filled in first time
  • fixed followup learning objective option to work correctly

Changed

  • order Learning Objectives in PDP on dashboard by target date
  • do not allow gmc field to be edited once it has been filled in
  • improved mini-pat nomination handling for assessor forms
  • grey out disabled form elements
  • redirect to edit page when creating a WPBA/report
  • improved 'not started' message to explain multiuser forms need to be submitted before sending the request
  • improved user search fuzzy matching
  • add system default tags to 'manage tags'
  • hint on portfolio start date
  • allow PDP item completed date to be specified/edited
  • consistently display leading zeros in date ranges of form
    to

  • only show email autocomplete when a single address is returned
  • show the full ancestry for an activity in the followup chart

Added

  • require confirmation before deleting uploads
  • require confirmation before deleting comments
  • dynamic L1 supervisor report based on framework
  • 'retry' option to nominations that do not send within 5 minutes
  • display number of activities mapped through a PDP item in summary view
  • show the full ancestry of a competency on the coverages popover list
  • allow existing activities to be added as followups
  • allow followups to be removed from their parent

NEW! Freephone Support Number

Some people have raised concerns over call charges for the current support number. To address these concerns we have now set up a freephone number 0800 987 1008 that people can use to contact us.

We will continue to operate the existing 0844 number for now, but we plan to retire this eventually. This is likely to coincide with a move to a new support platform "Zendesk".

If you' like to read more about the background to this, and why we have made this change please read on!

Background

When we install purchased the 0844 number we did so on the understanding that it was a “Fixed Rate non geographic number” with a flat rate. This number was charged to at 5ppm with the option for us to choose a surcharge of anything up to 5ppm, which would go to us.

We chose not add anything and stuck with the flat rate of 5ppm. Since 2009 we have never generated any revenue from support calls, and we do not intend to.

At this time it was prohibitively expensive to run a freephone number and this seemed to be one of the cheapest next best options that did not discriminate nationally, or between landline/mobile users. However this changed.

Since OfCom's deregulation of telecoms around 2009, costs have on the whole fallen for many services, but at the same time there has been a great deal of confusion introduced to consumers around call charges.

We took advantage of the savings that could be made using VoIP technology, by migrating the 0844 number to a different service provider. However we did not expect to find that we were no longer able to guarantee a rate to our callers. The cost of the call was now made up of a "service charge" (which we knew to be 2ppm) and an "access charge" by the telco used to make the call. The access charge was entirely at the discretion of the other telco (of which there are now many) and could be anything from 7ppm to 45ppm!

Our call charge then became effectively 2ppm + your service provider fee. Which led, understandably, to concerns about our number. We hope that the introduction of the 0800 freephone number addresses these and demonstrates our commitment to support our end users.

Simon
Portfolio Online