Added
- portfolio adviser section, prompts portfolio users for issues to be rectified
Fixed
- issue preventing creation of new accounts introduced in 2.1.2
News and updates for Portfolio Online
Our office lines will be closed on 5pm Friday 22nd December 2017 and will re-open at 9am on Tuesday 2nd January 2018.
However, if you have an urgent query, please email us on support@portfolioonline.co.uk and we will endeavour to respond as soon as possible.
Many thanks and a Merry Christmas from the Portfolio Online Team!
In the latest version of portfolio online we’ve made a number of improvements that we hope will improve your experience. In this release we’ve been focusing on improving layout of user interface and making more information available in order to reduce the number of pages you have to navigate.
The portfolio card is a quick snapshot of the portfolio. It still has the “coverage summary” bar that shows curriculum coverage for the current folder. Now you can also see current placement details too. We’ll also highlight missing information to help ensure everything is up to date.
New Buttons on the left hand side of the card let you quickly toggle different ‘panes’ into view
For example clicking on ‘details’ allows you to see information without having to navigate into the portfolio itself.
And the ARCP gives a quick heads up on previous/scheduled ARCP. We’ve got more planned for this particular pane so watch this space!
Portfolio Page
The Portfolio Overview page has been entirely redesigned to make it much clearer where you are in the system, and make it more consistent with other screens.
Folders have now been given their own tab in the portfolio to make it easier to view and manage them. You can view coverage and post details across all of your training levels in one place.
These structural changes in the site layout also pave the way for a new “Progress to CCT” view which is under development. This will start to aggregate all the requirements for ARCP in one central location so that any gaps can be easily identified.
In conjunction with Curriculum Coverage this will provide trainees, supervisors, ARCP panels easy access to the core information they need to to formulate future training needs, and evaluate progress.
When searching for activities, assessments or reviews the results now contain much more detail about the activity, which should again reduce the need to click into the activity itself to see information.
We are always seeking to improve usability by reviewing what information is displayed where in the system and how users search and filter portfolio contents. So please continue to submit suggestions to help us deliver the features that you want.
You can always find out more details about all our updates in the POFeed Changelog
Read more about this update here.
Some people have raised concerns over call charges for the current support number. To address these concerns we have now set up a freephone number 0800 987 1008 that people can use to contact us.
We will continue to operate the existing 0844 number for now, but we plan to retire this eventually. This is likely to coincide with a move to a new support platform "Zendesk".
If you' like to read more about the background to this, and why we have made this change please read on!
When we install purchased the 0844 number we did so on the understanding that it was a “Fixed Rate non geographic number” with a flat rate. This number was charged to at 5ppm with the option for us to choose a surcharge of anything up to 5ppm, which would go to us.
We chose not add anything and stuck with the flat rate of 5ppm. Since 2009 we have never generated any revenue from support calls, and we do not intend to.
At this time it was prohibitively expensive to run a freephone number and this seemed to be one of the cheapest next best options that did not discriminate nationally, or between landline/mobile users. However this changed.
Since OfCom's deregulation of telecoms around 2009, costs have on the whole fallen for many services, but at the same time there has been a great deal of confusion introduced to consumers around call charges.
We took advantage of the savings that could be made using VoIP technology, by migrating the 0844 number to a different service provider. However we did not expect to find that we were no longer able to guarantee a rate to our callers. The cost of the call was now made up of a "service charge" (which we knew to be 2ppm) and an "access charge" by the telco used to make the call. The access charge was entirely at the discretion of the other telco (of which there are now many) and could be anything from 7ppm to 45ppm!
Our call charge then became effectively 2ppm + your service provider fee. Which led, understandably, to concerns about our number. We hope that the introduction of the 0800 freephone number addresses these and demonstrates our commitment to support our end users.
Simon
Portfolio Online